Terms & Conditions for Pelago KrisFlyer

Earn KrisFlyer Terms & Conditions

1. All bookings are subject to Pelago’s Terms of Use, and the earning and redeeming of KrisFlyer miles is subject to the KrisFlyer Terms and Conditions.

2. From 28 June 2023, earn 3 KrisFlyer miles for every 1 SGD (or equivalent) that you spend on bookings made and completed through Pelago.

3. KrisFlyer miles are earned on the final amount paid for bookings made through Pelago, after eligible discounts or gift cards have been applied, and are subject to a maximum amount of 5,000 KrisFlyer miles per booking. In order to be eligible, please ensure that:

(a) your KrisFlyer membership number is correctly keyed in into the Booking Details page when making your booking; and

(b) your Pelago booking is made under your name, as it appears in your KrisFlyer membership records. Miles cannot be earned if the name does not match.

4. Earning of KrisFlyer miles is not cumulative with other promotions or offers that Pelago may present to you, unless otherwise stated. Earning of KrisFlyer miles may be ineligible for certain products, and this will be communicated to you clearly at the time of booking.

5. KrisFlyer miles will be credited only after you have successfully completed your booked experience, and any cancelled bookings will be ineligible. Please allow up to 1 week after completing your booked experience for KrisFlyer miles to be credited. If you believe that you are missing miles and would like to make a claim, please submit a claim form through KrisFlyer or contact KrisFlyer Membership Services for assistance.

6. To earn or use KrisFlyer miles on Pelago, you must be a valid KrisFlyer member at the time of booking, and must continue to maintain your membership when completing your booked experience. If you are not a KrisFlyer member, please visit www.krisflyer.com to find out more about membership and how to enrol.

7. You must ensure that any miles you earn or use are towards your own individual KrisFlyer account. You are not allowed to transfer KrisFlyer miles to another KrisFlyer account, and if discovered, any such miles will be reversed automatically.

8. Pelago and Singapore Airlines reserve the right to change these terms and conditions at any time.

Redeem KrisFlyer Terms & Conditions

1. All bookings are subject to Pelago’s Terms of Use, and the earning and redeeming of KrisFlyer miles is subject to the KrisFlyer Terms and Conditions.

2. KrisFlyer miles can be used on Pelago at a rate of 150 KrisFlyer miles per 1 SGD (or equivalent), subject to a minimum amount of 1,050 miles per booking. From now until 30 November 2024 23:59 (GMT+8), enjoy a promotional rate of 120 KrisFlyer miles per 1 SGD (or equivalent).

3. KrisFlyer miles are used on the final amount paid for bookings made through Pelago, after eligible discounts have been applied. In order to be eligible, please ensure that your Pelago booking is made under your name, as it appears in your KrisFlyer membership records, or, under the name of one of your redemption nominees.

4. For bookings that were redeemed using KrisFlyer miles;-

(a) any requests for full refunds (where applicable) will be processed and credited to you in KrisFlyer miles only. Please allow up to two weeks for any refunded KrisFlyer miles to be credited back into your KrisFlyer account; and

(b) any requests for partial refunds (where applicable) will be converted into SGD at the prevailing conversion rate (the “Refund Value”). You will thereafter, be issued a promo code equivalent to the Refund Value which shall be valid for 3 years. You shall be able to use this promo code on your next purchase on Pelago.

5. To earn or use KrisFlyer miles on Pelago, you must be a valid KrisFlyer member at the time of booking, and must continue to maintain your membership when completing your booked experience. If you are not a KrisFlyer member, please visit www.krisflyer.com to find out more about membership and how to enrol.

6. You must ensure that any miles you earn or use are towards your own individual KrisFlyer account. You are not allowed to transfer KrisFlyer miles to another KrisFlyer account, and if discovered, any such miles will be reversed automatically.

7. Pelago and Singapore Airlines reserve the right to change these terms and conditions at any time.

Terms & Conditions for KrisFlyer Promotion